As a Team Leader Operations/Quality Manager you will be working for Asendia Benelux in the Operations Department. Your mission will be to take the needed actions to ensure a smooth process for the daily operations processes. Additionally, you will be involved in improvement measure and consider new trends, technology, and automation solutions to enhance the operations process alongside your line manager. In undertaking these tasks, you will at the same time closely monitor the quality of all daily domestic and international transports and lead times across the world. The goal is to obtain a great customer experience. As a Team Leader Operations your actions are very important within the organization, and towards our customers, touching upon all different processes and departments. Within a continually changing organization it is important to be flexible and at the same time see improvement possibilities to bring the operations delivery to a higher level.

 

Standort: Eindhoven

Art: Full-time

Bewerbungsfrist: 14.11.2021

 

Responsible for organising and managing the daily work at Operations with a team of 8 FTE´s.

You monitor quality and define, analyze, and organize requirements alongside your line manager for continuous improvements.

Dealing with various parcel systems and delivery options, which will include, but are not limited to, pick-ups, transport agreements and frequent exchange with other entities within the group.

You will work closely with our departments such as Customer Service, IT and Commercial to ensure a smooth process towards customers.

You aid the team in identifying the root cause of issues for operations and alongside your line manager ensure there are lesson learned from takeaways.

You have a strong track record within logistics, distribution or transport.

International logistics, e-commerce or retail experience is a plus.

You have a strong understanding of IT solutions behind automated processes and reporting possibilities.

You are a self-starter; you are able to work well within a team and individually & you are able to influence without authority within and outside of the business.

You are a team player and always have the team in mind in your way of working.

Your strong communication skills ensure the capability of working with people of various nationalities, on varying levels of hierarchy. Colleagues can always rely on you.

You are fluent in Dutch and English. German is a plus.