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Senior Account Service Officer (e-Commerce Logistic)
We are looking for a qualified to join our Account Service team in Asendia Hong Kong. In this position, you will assist the manager to build a strong relationship with our customers and assist to manage the team KPI performance to meet the business and customers requirement.
Standort: Hong Kong
Art: Full-time
Bewerbungsfrist: 27.05.2021
Deine Aufgaben
| Handle new customer account setup in system, clients and consignee inquiries and complaints, customer parcel return/shipment destroy cases |
| Create and maintain accurate customer Ratecard (Pricing) in system |
| Handle refund / claim cases requested by customers |
| Create and manage regular and ad-hoc reports according to business needs |
| Collaborate closely with Sales, Warehouse & Operation and Finance team in day-to-day operations |
| Assist AS Manager to monitor team performance, daily coaching to AS officer/executive, identify loopholes and modify existing workflows |
| Assist AS Manager to work with Headquarter and Regional offices to drive business initiative projects and manage deliverables |
| Perform ad-hoc tasks assigned by AS manager |
Dein Profil
| Degree holder in Business Administration, Commerce or related disciplines |
| 5 years or above working experience in Customer Service/Account Service field is preferred |
| Be self-motivated, proactive, willing to learn, flexible, well organized and a good team player. |
| Experience in logistic/E-commerce industry is a plus |
| • Good command in both spoken and written English, Mandarin and Cantonese |
Das erwartet Dich
Wir stehen für „Trust, „Ease of use“ und „Friendliness“.
Diese Werte bestimmen unser tägliches Denken und Handeln.
Bei Asendia erwartet Dich ein internationales und spannendes Arbeitsumfeld mit kurzen Entscheidungswegen. Wir pflegen eine offene Unternehmenskultur und freuen uns, wenn Du dich und Deine Ideen aktiv einbringst. Neben einem attraktiven Gehalt bieten wir Trainings, Coaching on the Job, sowie weitere Benefits. Eine individuelle Einarbeitung ist uns genauso wichtig wie die hohe Verlässlichkeit im Team.
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