We are looking for a Customer Service & Operations Support Officer to join our Oceania office. In this role, you will be based in our office in Sydney, Australia. You will be supporting the sales activities by providing excellent service to customer and taking control over critical commercial issues and resolve, escalate and/or close cases. You will manage the day-to-day operational issues from both internal stakeholders (Operations, Sales & Marketing) and external stakeholders (local partners & customers) to ensure smooth operations in both Customer Service and Operations functions.

 

Standort: Sydney

Art: Full-time

Bewerbungsfrist: 31.10.2021

 

Supporting customers’ daily commercial and operations requests

Monitoring the billing / invoicing flow and CRM data

Preparing freight manifests and shipment orders

Supporting the cross-borders operations - ensuring that the shipments arrived well at destination (trace and track, follow-up with partners, report the situation

Ensure customer satisfaction and reply to all customer’s requests within defined expected timeframe

Ensuring customer satisfaction by providing professional data analysis and formulate improvement plans

Work closely with Operations, Sales & Marketing to ensure cross-functional alignment on commercial strategies and initiatives

Perform ad-hoc projects or related tasks / duties as assigned

Bachelor’s degree in a Business Administration or relevant disciplines; or with equivalent relevant work experience

Minimum 3 years of experience in customer service, billing, and logistics/warehouse operations (freight & customs)

Extensive experience in customer service and billing / invoicing flow

Strong problem-solving skills and multi-tasking abilities in a fast-paced environment

Strong customer-oriented mindset, self-driven and strong business acumen

Good communication, presentation and interpersonal skills

Proficiency in spoken and written English and knowledge of another language is a plus

Knowledge of ecommerce logistics is a plus