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Customer Care Executive
Standort: Hong Kong
Art: Full-Time
Bewerbungsfrist:
Deine Aufgaben
| • Take care assigned key accounts and keep an eye on customers’ demand for services |
| • Handle customer enquiries, requirements, feedback and complaints to deliver excellent customer service to customers and provide timely and accurate solutions via digital channels: email, and other communication channels. |
| • Act as the interface for customers and internal working partners in handling customers requirement |
| • Prepare statistical report and performance summaries |
| • Coordinate site visit for corporate clients |
| • Perform other ad hoc duties and projects when assigned |
| • Build good client relationship through proactive follow-up actions and supports with own and colleague’s clients |
| • On-job training will be provided |
Dein Profil
| • Diploma holder or university graduate in any discipline |
| • 2-3 year or above related working experience, e-commerce logistic is preferred |
| • Excellent interpersonal, communication and listening skills (English/Cantonese/Mandarin) |
| • Good command of spoken and written English, Mandarin, and Cantonese; Japanese and/or Korean proficiency is preferred |
| • Independent and detail-oriented with positive attitude |
| • Strong problem-solving abilities and a customer-centric approach, with the capacity to handle multiple tasks efficiently in a fast-paced environment. |
| • Proficiency in MS Office and customer service software |
| • Immediate available is highly preferable |
Das erwartet Dich
Wir stehen für „Trust, „Ease of use“ und „Friendliness“.
Diese Werte bestimmen unser tägliches Denken und Handeln.
Bei Asendia erwartet Dich ein internationales und spannendes Arbeitsumfeld mit kurzen Entscheidungswegen. Wir pflegen eine offene Unternehmenskultur und freuen uns, wenn Du dich und Deine Ideen aktiv einbringst. Neben einem attraktiven Gehalt bieten wir Trainings, Coaching on the Job, sowie weitere Benefits. Eine individuelle Einarbeitung ist uns genauso wichtig wie die hohe Verlässlichkeit im Team.
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