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Apprenticeship - Customer Experience Analyst
As an apprentice in the Supply Chain Department and in the "Quality and customer service" team, your mission will be to assist the quality and customer service manager in his various tasks, particularly around monitoring various customer experience tools, customer service reports and dashboards and the customer service community organization. Position open as of August 2021.
Standort: Paris
Art: Full-time
Bewerbungsfrist: 31.08.2021
Deine Aufgaben
| You organize the customer service community every 2 months with all subsidiaries in Europe, Asia, and the United States |
| You prepare reports synthesizing survey data to ensure that the voice of the customer is integrated into all products and services. |
| You produce and manage all non-automated reports on a weekly / monthly basis to drive change, improve the overall customer experience and meet internal audit requirements. |
| You work with users and project managers to manage change requests in our tools and direct them to experts to meet the operational needs of the IT team. |
| You define, analyze, and organize requirements in support of key business initiatives, to translate and simplify them where necessary. |
| You are responsible for planning and tracking responses to requests and, when accepted, delivery of requests by contributors involved in the process. |
Dein Profil
| Business school, Bachelor or Master level, studies focused on project management and / or e-commerce. |
| Responsible, autonomous, and well organized. |
| Project management skills and tools. |
| Coordination and organizational skills. |
| Computer skills and mastery of computer tools (Microsoft Office at least). |
| Experience of teamwork, international and multicultural environment. |
| Open-minded, proactive, and creative. |
| Fluency in English (working language). |
Das erwartet Dich
Wir stehen für „Trust, „Ease of use“ und „Friendliness“.
Diese Werte bestimmen unser tägliches Denken und Handeln.
Bei Asendia erwartet Dich ein internationales und spannendes Arbeitsumfeld mit kurzen Entscheidungswegen. Wir pflegen eine offene Unternehmenskultur und freuen uns, wenn Du dich und Deine Ideen aktiv einbringst. Neben einem attraktiven Gehalt bieten wir Trainings, Coaching on the Job, sowie weitere Benefits. Eine individuelle Einarbeitung ist uns genauso wichtig wie die hohe Verlässlichkeit im Team.
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