.
Account Service Officer
We are looking for a qualified to join our Account Service team in Asendia Hong Kong. In this position, you will assist the manager to build a strong relationship with our customers and assist to manage the team KPI performance to meet the business and customers requirement.
Standort: Hong Kong
Art: Full-time
Bewerbungsfrist: 30.08.2022
Deine Aufgaben
| • Provide business-to-business account servicing and sales support |
| • Handle customer enquiries, requirements, feedback and complaints to deliver excellent customer service to customers |
| • Work with team manager to provide trainings and briefings to front-line staff and reinforce the operation processes and uplift team performance |
| • Manage assigned key accounts and keep an eye on customers’ demand for services |
| • Act as the interface for customers and internal working partners in handling customers requirement |
| • Identify and recommend service improvement and opportunities for the managers and senior management |
| • Prepare statistical report and performance summaries |
| • Maintain daily operations and achieve the KPI |
Dein Profil
| • Diploma holder or university graduate in any discipline |
| • 1-3 years or above related working experience, e-commerce logistic is preferred |
| • Excellent interpersonal, communication and listening skills |
| • Independent and detail-oriented with positive attitude |
| • Good command in both spoken and written English, Mandarin and Cantonese |
| • Immediate available is highly preferable |
Das erwartet Dich
Wir stehen für „Trust, „Ease of use“ und „Friendliness“.
Diese Werte bestimmen unser tägliches Denken und Handeln.
Bei Asendia erwartet Dich ein internationales und spannendes Arbeitsumfeld mit kurzen Entscheidungswegen. Wir pflegen eine offene Unternehmenskultur und freuen uns, wenn Du dich und Deine Ideen aktiv einbringst. Neben einem attraktiven Gehalt bieten wir Trainings, Coaching on the Job, sowie weitere Benefits. Eine individuelle Einarbeitung ist uns genauso wichtig wie die hohe Verlässlichkeit im Team.
%20Landscape%202022%20-%20DE.png?width=300&height=26&name=Sustainability%20Footer%20(White)%20Landscape%202022%20-%20DE.png "Sustainability Footer (White) Landscape 2022 - DE"){kind=small}
