Customer Onboarding Manager

Asendia Singapore is creating this Customer Onboarding Manager role to better support its development in the e-commerce segment and more importantly to improve the overall customer experience from initial touchpoint to daily business. This role will drive the standardization of onboarding processes across functions (IT, Finance, CS, Operations, etc.) within Asendia together with external partners.

Standort:  Singapore

Position: Full-Time

Bewerbungsfrist: 07.11.2020


Das erwartet dich:

Yellow Arrow

You support the Sales / BDM team in the onboarding of new customers liaising with other departments such as IT / Operations & Finance

Yellow Arrow

You define the onboarding processes from the 1st touchpoint to the business as usual (inclu¬ding the “nursing phase”)

Yellow Arrow

You improve the overall customer experience with ASSG from onboarding process to reporting

 

Yellow Arrow

Additionally you manage a portfolio of small / medium sized customers making sure that they deliver full reve¬nue potential with upselling opportunities

Yellow Arrow

To improve the customer reporting function within the organization (with focus on service level) working closely with the BDM and CS

Yellow Arrow

 

Das bringst du mit:

Yellow Arrow

1-3 years of experience in Customer onboarding / Customer experience functions in the e-commerce / logistics / transportation sectors

Yellow Arrow

Project management skills are required as you work across all departments and external partners

Yellow Arrow

You have knowledge in the e-commerce sector, in marketplaces / platform integrations as Shopify, Magento, etc.

Yellow Arrow

Your strong communication skills ensure the ca¬pability of working with people of various nationali¬ties, on varying levels of hierarchy

Yellow Arrow

You have a degree (Bachelors/Masters) in Busi¬ness, Engineering, Finance, Economics or in another highly analytical field

Yellow Arrow

 

Was wir bieten:

Bei Asendia erwartet dich ein internationales und spannendes Arbeitsumfeld. Wir pflegen eine offene Unternehmenskultur und freuen uns, wenn du dich und deine Ideen aktiv einbringst. Wir bieten dir ein angenehmes Betriebsklima durch die Arbeit in engagierten Teams. Das Aufgabenspektrum ist breit gefächert und es erfolgt ein
individuelles Einarbeitungsprogramm.


Haben wir dein Interesse geweckt?

Dann freuen wir uns auf deine aussagekräftige Bewerbung vorzugsweise per E-Mail an:

sgsales.recruit@asendia.com

 

Bei Rückfragen wende dich bitte an:

Asendia Singapore HR
 

sgsales.recruit@asendia.com

 

Jetzt bewerben