Customer Experience Analyst – Apprenticeship

As an apprentice in the Supply Chain Department and in the "Quality and customer service" team, your mission will be to assist the quality and customer service manager in his various tasks, particularly around monitoring various customer experience tools, customer service reports and dashboards and the customer service community organization. Position open as of January 2021.

Standort:  Paris

Position: Full-Time

Bewerbungsfrist: 31.12.2020


Das erwartet dich:

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You organize the customer service community every 2 months with all subsidiaries in Europe, Asia, and the United States.

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You prepare reports synthesizing survey data to ensure that the voice of the customer is integrated into all products and services.

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You produce and manage all non-automated reports on a weekly / monthly basis to drive change, improve the overall customer experience and meet internal audit requirements.

 

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You work with users and project managers to manage change requests in our tools and direct them to experts to meet the operational needs of the IT team.

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You define, analyze, and organize requirements in support of key business initiatives, to translate and simplify them where necessary.

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You are responsible for planning and tracking responses to requests and, when accepted, delivery of requests by contributors involved in the process.

 

Das bringst du mit:

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Business school, Bachelor or Master level, studies focused on project management and / or e-commerce.

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Responsible, autonomous, and well organized.

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Project management skills and tools

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Computer skills and mastery of computer tools (Microsoft Office at least).

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Experience of teamwork, international and multicultural environment.

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Open-minded, proactive, and creative.

 

Was wir bieten:

Bei Asendia erwartet dich ein internationales und spannendes Arbeitsumfeld. Wir pflegen eine offene Unternehmenskultur und freuen uns, wenn du dich und deine Ideen aktiv einbringst. Wir bieten dir ein angenehmes Betriebsklima durch die Arbeit in engagierten Teams. Das Aufgabenspektrum ist breit gefächert und es erfolgt ein
individuelles Einarbeitungsprogramm.


Haben wir dein Interesse geweckt?

Dann freuen wir uns auf deine aussagekräftige Bewerbung vorzugsweise per E-Mail an:

discovery@asendia.com

 

Bei Rückfragen wende dich bitte an:

Vincent Gros
 

discovery@asendia.com

 

Jetzt bewerben