United Kingdom – Measures to limit the spread of coronavirus

19 März, 2020

The designated operator of the United Kingdom, Royal Mail Group (including Royal Mail and Parcelforce Worldwide), wishes to inform other Union member countries and their designated operators that the UK Government has introduced a series of measures, including self-isolation, social distancing, advising people to work from home and restricting travel with a view to minimizing the spread of COVID-19.

For this reason, Royal Mail Group can no longer guarantee service delivery standards (including delivery times and other quality parameters) applicable under UPU and associated or related bilateral and multilateral agreements (such as EPG, PRIME, Interconnect and EMS) with designated operators and any interested third parties, and is invoking force majeure and analogous provisions to any such standards, including the application of penalty payments (such as pay for performance). Royal Mail Group thanks all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.