The designated operator of Spain, Correos y Telégrafos, asks us to inform other Union member countries and their designated operators that the Spanish Government has extended the state of alert, initially declared on 14 March 2020 to reduce the risk of the spread of the novel coronavirus (COVID-19), until 24 May 2020. This state of alert may be further extended for an undefined period.
This will continue to have a major impact on operations. Consequently, until further notice, Correos y Telégrafos remains unable to guarantee quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS items) and compliance with delivery standards for items requiring signature, as defined by the UPU Regulations and bilateral or multilateral agreements signed with other designated postal operators.
Moreover, in view of the increased use of road transportation and the operational conditions imposed by the current COVID-19 crisis, the unloading of bulky and non-palletized loads from trucks arriving at the Madrid-Barajas office of exchange may be subject to delays of 48 to 72 hours.
Correos y Telégrafos is working on a de-escalation plan in order to gradually resume normal operations over the coming weeks.
Correos y Telégrafos thanks all Union member countries and their designated operators for their understanding, and will provide updates to this situation via EmIS.