The designated operator of Slovakia, Slovenská pošta, would like to inform other Union member countries and their designated operators that, in addition to the measures already communicated in EmIS 194/2020 in response to COVID-19, it has taken further steps to eliminate customer interaction at the doorstep and meet physical distancing requirements.
Slovenská pošta has suspended the collection of a signature on delivery for inbound registered letter-post items. These are now placed in the addressee’s mailbox with no personal contact with the addressee, and the details are recorded in delivery books. Items that do not fit in the mailbox, or those with an unsuccessful delivery attempt, will be stored at the delivery post office for an extended period (32 days in total). A notification, including instructions, will be placed in the mailbox. The same applies to ordinary mail, including small packages.
The exception are inbound registered letter-post items with value-added services, such as delivery in person, written proof of delivery, the cash-on-delivery service or other additional payments. etc. In such cases, deliveries have been suspended, and only a notification that the item is available at the post office will be provided (physical notification in the mailbox, or electronic notification by e-mail or SMS).
Where a customer is in compulsory quarantine or has been diagnosed with COVID-19, they are required to notify the postman/postwoman or courier of this in advance, before the first attempt to deliver postal items, or to call a special number. Their items will be deposited at the delivery post office for the extended storage period, and customers in quarantine will be able to wait until the quarantine is lifted.
Parcels that would ordinarily require the addressee’s signature are still delivered to the door, but extra steps are taken to minimize interaction. However, it is strongly recommended that recipients use the contactless option of delivery to self-service parcel terminals.
Delivery postal offices in cities with over 10,000 inhabitants are operating with reduced working hours (closing at 16.00, or 17.00 in selected cases), and are closed at weekends.
Domestic operations, including mail delivery, are still functioning under adapted conditions, and Slovenská pošta asks all Union member countries, insofar as is possible, to continue to send their mail dispatches to Slovakia.
As at 1 April 2020, Slovenská pošta is able to send mail (letter-post, parcel-post and EMS items) only to countries within the European Union (with the exception of Cyprus, Greece, Ireland, Malta and Spain), and to Belarus, Canada, Serbia, Switzerland, Ukraine, the United Kingdom and the United States of America.
Slovenská pošta is working continuously to improve the situation, and it will continue to accept letter-post and parcel-post items sent to destinations for which transport capacity is available. However, transit mail, closed or open, cannot be accepted to any destination country unless bilaterally agreed upon.
Slovenská pošta thanks all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.