India – Measures to limit the spread of COVID-19

23 April, 2020

The designated operator of India, the Department of Posts (India Post), asks us to inform other Union member countries and their designated operators that the previously announced lockdown, initially due to end on 14 April 2020, has now been extended until 3 May 2020.

Although international mail exchanges remain suspended, India Post will send essential goods and medicines for delivery at foreign destinations on a case-by-case basis where cargo flights are available and where the designated operator of the destination country agrees to accept and deliver the shipments.

As notified previously, domestic mail exchanges are continuing as an essential service, and vital goods and medicines are being delivered under strict regulations announced by the government. Even though international passenger flight operations have been suspended, cargo flights are operational, and designated operators willing to send mails to India may use these. All the offices of exchange and airmail units are functional, but with limited staff.

However, under the present circumstances, India Post cannot guarantee service delivery standards (including delivery time and other quality parameters) applicable under UPU regulations and other bilateral agreements with designated operators and any interested parties. The suspension of transit facilities announced in the previous message will continue for the time being.

India Post thanks all Union member countries and their designated operators for their understanding